• If you are not satisfied with a purchase on Amkiri.com, please email orders@amkiri.com with your Order # and detailed explanation of why you would like to return your order (photos optional).
• Products must be returned in good condition in their original packaging.
• Amkiri purchases can be returned by mail by following the return procedure described below.
• We regret that we are unable to refund your original shipping charges.
• Please allow up to 30 days from the date that the return order was received at our Returns Department. You will receive an email confirmation once your return has been processed.
• If you initiate your return to Amkiri.com by mail within 30 days of the date of purchase, and the returned item is in good condition, you will receive a full refund to the original form of payment.
• If you initiate your return to Amkiri.com by mail after 30 days from the date of purchase, you are not eligible for a return. Items shipped to Amkiri outside of the return window (specified above), not in good condition or not in the original packaging will not be processed for refund.
• Amkiri monitors return activity for abuse and reserves the right to refuse returns on Amkiri.com.
• Amkiri.com is unable to offer exchanges at this time.

• To process your return, e-mail orders@amkiri.com with your Order # and detailed explanation of why you would like to return your order. We will respond within 3 business days regarding next steps. Please do not return your order before you have connected with an Amkiri customer service representative.
• Please also include photos of the shipment with your Return request (optional).
• Return your item in original Amkiri packaging and original shipped box if available. Otherwise, pack your return in a well-padded box to prevent damage in transit.
• Please include either your Shipping Details slip or your printed Order Confirmation email you have received from at the time of purchase in the return package.
• Returns should be mailed to:
  International Flavors & Fragrances
  C/O AMKIRI USA INC.
  521 West 57th Street – 9th Floor
  New York, NY 10019
• You will receive an email confirmation when your return is processed.
• If refund approved, it takes up to 14 business days to issue a refund. Please note that your financial institution may take longer to reflect the transaction.
• If you have any questions about your return, please email orders@amkiri.com.

All orders will ship the following business day (in rare cases, it may take up to 3 business days). For domestic orders, USPS usually delivers shipments in up to 3-6 business days. For international orders, USPS shipments may take up to 21-30 business days. Every order will have a tracking number so you can follow your Amkiri package.

If you are in the US and it’s been over 10 business days since you placed your order, or if you are overseas and it’s been over 30 business days since you placed your order, please let us know by emailing support@amkiri.com with your name and order number. A note for international customers: Occasionally overseas shipments will take a longer time due to the delivery country’s customs. Each customs office is different and Amkiri is not responsible for any fees or tariffs.

If you’re ordering from outside of the US, your order may be subject to customs and import duties. AMKIRI has no control over these charges and we are unable to advise what the cost may be, as customs policies and import duties vary widely from country to country. You may want to contact your local customs office for more information on the current charges.

Email support@amkiri.com as soon as possible and informing us that you would like to cancel your order. Please include your order number and the reason why you’d like it canceled.
 As long as the package has not shipped, we can cancel your order and you will receive a full refund.

Please see our specific page for this matter: https://amkiri.com/faq/ under the RETURNS & EXCHANGES Tab.

Please contact business@amkiri.com more information.